Legal
Last updated: January 2026
OneEach Technologies targets 99.9% uptime for the Mindful Giving platform, measured monthly, excluding scheduled maintenance windows communicated at least 48 hours in advance.
Standard support tickets are acknowledged within one business day. Urgent issues affecting live donation processing are prioritized and acknowledged within 4 business hours.
Campaign and donor data is backed up regularly. Restoration requests can be made by contacting your account manager.
For SLA-related questions, contact sales@mindfulgiving.org or your dedicated account manager.
